twc online support studio

Running a small business already takes so much time, energy and courage. The digital side of things should not be the reason your business stays hidden.

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What We Offer

TWC Digital Support is designed to help small businesses get online, feel more confident using digital tools, and create a stronger presence across websites and social media.

Whether you need help setting up a simple website, creating content, organising your social media, writing captions or just knowing where to start, these services are practical, supportive and designed with small businesses in mind.

These offerings are not full-service agency packages. They are affordable, entry-level digital support options for businesses who need help getting seen, getting organised and building confidence online.

  • A simple, supportive session for business owners who feel overwhelmed by the digital side of running a business and need help figuring out where to start.

    Pay What You Can (Starting at $50)

    This session is ideal if you already have a business idea, product or service, but you are unsure what platforms you need, what to post, how your online presence should look, or what steps to take next.

    What’s included:

    • 60 to 90 minute digital support session

    • Review of your current online presence

    • Advice on which platforms are most useful for your business

    • Support with your social media bio, links and basic profile setup

    • A clear checklist of suggested next steps

    • Simple content ideas to help you start showing up online

    Best suited for:

    • New businesses

    • Home-based businesses

    • Market stall holders

    • Side hustles

    • Businesses feeling stuck or overwhelmed

    • Anyone who needs a clear starting point

    Important notes:

    This session is advisory and support-based. It does not include completed website setup, ongoing posting, content creation or account management.

  • $220 once-off

    A practical setup package to help your business look more polished, clear and ready to be found online.

    This is for businesses who need help setting up or tidying their Facebook and Instagram presence so customers can understand who they are, what they offer and how to contact them.

    What’s included:

    • Instagram and/or Facebook business page setup or tidy-up

    • Profile image and banner guidance

    • Bio/about section written or refined

    • Contact details added or checked

    • Basic highlight suggestions

    • 5 starter post ideas

    • 3 simple Canva post templates

    • Basic posting plan to help you get started

    Best suited for:

    • Businesses starting from scratch

    • Businesses with outdated or unclear profiles

    • Makers, creatives, service providers and local small businesses

    • People who know they need to be online but feel unsure how to set things up properly

    Important notes

    This package does not include ongoing posting, replying to messages or comments, photography, reels, ad management or long-term content management.

  • $500 once-off

    A simple website setup package for small businesses who need an online home without the cost or complexity of a custom-built website.

    This package is designed around template-based website platforms such as Squarespace, giving your business a clear and professional starting point online.

    What’s included:

    • Support setting up a Squarespace-style website

    • Guidance connecting or setting up a domain

    • Up to 3 basic website pages, such as Home, About and Contact

    • Simple mobile-friendly layout

    • Basic copy polish

    • Social media links added

    • Contact form setup

    • Handover session so you feel confident making small updates yourself

    Best suited for:

    • Small businesses needing a simple website

    • Service providers

    • Creatives and makers

    • Businesses without a current website

    • Businesses who need somewhere to direct customers beyond social media

    Important notes:

    This is a template-based starter website service, not custom web design or coding. Platform subscriptions, domain fees, email hosting, paid apps and any additional third-party costs are not included and are paid directly by the business.

  • $800 once-off

    A combined digital launch package for businesses who need both a simple website and a stronger social media starting point.

    This package brings together basic website setup and social media support so your business has a clearer, more connected online presence.

    What’s included:

    • Website Starter Setup

    • Social media setup or tidy-up

    • Domain connection guidance

    • Up to 3 basic website pages

    • Social links and contact form setup

    • 6 Canva templates

    • 10 launch post ideas

    • 3 written launch captions

    • Basic launch content plan

    • Handover and support session

    Best suited for:

    • New businesses preparing to launch

    • Businesses reintroducing themselves

    • Businesses ready to look more professional online

    • Small businesses who want their website and socials to feel connected

    Payment option

    Payment plans may be available by agreement.

    Important notes:

    This package does not include custom branding, professional photography, daily posting, customer message replies, ad management, SEO campaigns or ongoing social media management.

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ongoing support

  • $75 per month

    A low-cost monthly support option for businesses who are mostly managing things themselves but would like guidance, accountability and fresh ideas.

    This is a great option if you do not need someone to post for you, but you do want regular support so your digital presence does not fall to the bottom of the list.

    What’s included:

    • One monthly 30-minute check-in

    • Review of your current social media, website or digital presence

    • 5 content ideas

    • Caption or post feedback

    • Help with small digital questions

    • Suggested focus for the month ahead

    Best suited for:

    • Businesses who can post themselves

    • Businesses needing accountability

    • People who want guidance without a full monthly package

    • Early-stage businesses working with a small budget

    Important notes:

    This package does not include completed posts, scheduling, website updates or content creation. It is a support and guidance package.

  • $180 per month

    A simple monthly social media support package to help your business stay visible without needing a full agency-style service.

    This package is designed for businesses who want a small but consistent social media presence and can provide the photos, product information or updates needed to create posts.

    What’s included:

    • 4 social media posts per month

    • Captions written for each post

    • Basic Canva graphics or supplied photo posts

    • Monthly mini content plan

    • Client approval before posting

    • Posting to 1 platform

    Best suited for:

    • Small businesses wanting basic consistency

    • Businesses with limited time to write captions

    • Product-based or service-based businesses

    • Businesses who already have images but need help turning them into posts

    Important notes:

    This package does not include reels, photography, daily engagement, replying to comments or DMs, ad management, or posting across multiple platforms unless agreed separately.

  • $350 per month

    A more consistent monthly social media support package for businesses who want regular content without the cost of a traditional agency.

    This package helps your business show up more often, communicate clearly and stay organised with a simple monthly content plan.

    What’s included:

    • 8 social media posts per month

    • Captions written for each post

    • Basic Canva graphics or supplied photo posts

    • Scheduling support

    • 1 monthly planning session

    • Content prompts so you know what photos or videos to capture

    • Light monthly review of what is working

    Best suited for:

    • Businesses wanting a stronger social media presence

    • Businesses who struggle to post consistently

    • Businesses with regular products, services, events or updates to share

    • Small business owners who need help turning ideas into content

    Important notes:

    This package relies on the business providing relevant photos, videos, product details or service information. Reels, professional photography, daily engagement, inbox management and ad management are not included unless quoted separately.

  • From $550 per month

    A higher-support monthly option for businesses who need more help planning, creating and organising their digital content.

    This package is designed for businesses who want more consistent support across social media and light digital updates, while still keeping the service accessible and practical.

    What’s included:

    • 8 to 12 social media posts per month

    • Captions written for each post

    • Basic Canva graphics or supplied photo posts

    • Scheduling support

    • 2 to 4 reel ideas or short-form video prompts

    • Monthly content plan

    • One content planning or batch support session

    • Light website updates, such as changing hours, adding photos or updating basic information

    Best suited for:

    • Businesses wanting regular digital support

    • Businesses with ongoing updates, products or services

    • Businesses who need help staying organised online

    • Businesses who are ready for a more consistent presence

    Important notes:

    This package has limited availability due to the time involved. It does not include full website redesigns, professional photography, videography, paid ads, inbox management, advanced SEO or guaranteed follower growth.

  • Add-ons can be booked alongside a package or as separate support where availability allows.

    Caption Pack:
    From $100

    Includes 10 written captions based on your business, products, services or upcoming content needs.

    Canva Template Pack:
    From $120

    Includes 5 simple Canva templates you can reuse for your own posts.

    Basic Website Update:
    From $70 per hour

    For simple updates such as changing opening hours, updating text, adding photos or adjusting existing website sections.

    Domain or Email Setup Support:
    From $100

    Support with setting up or connecting a domain, email address or basic website account.

    One-Hour Tech Help Session:
    $80

    A one-hour support session for small digital questions, platform help, troubleshooting or guidance.

    Reel Script Pack:
    From $120

    Includes 5 short-form video ideas or reel scripts tailored to your business.

    Product or Service Description Rewrite:
    From $120

    Support rewriting product or service descriptions so they are clearer, more engaging and easier for customers to understand.

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General Service Notes

TWC Digital Support is designed to help businesses get started, get organised and feel more confident online.

Please note:

  • Platform subscriptions are not included.

  • Domain fees are not included.

  • Paid apps, email hosting and ad spend are not included.

  • TWC does not guarantee sales, follower growth or viral content.

  • Clients are responsible for providing accurate business information.

  • Clients must provide required photos, product information, passwords/access and approvals.

  • Monthly packages do not include replying to comments, DMs or customer enquiries unless agreed separately.

  • Website services are simple template-based setup services, not custom web design or coding.

  • Any additional work outside the agreed package may be quoted separately.

TWC Digital Support exists to make the digital side of small business feel less overwhelming, more accessible and more achievable.